At Gemsmantra, we appreciate your trust in our products, and we are committed to ensuring a seamless shopping experience for our valued customers. Please take a moment to review our shipment policy:
1. Dispatch Time:
- All orders are processed and dispatched within 4 business days of order confirmation.
- Customized or personalized orders may take additional time, and customers will be informed accordingly.
2. Shipment Duration:
- Our standard shipment duration is a minimum of 7-10 days from the date of dispatch.
- International orders may take longer due to customs clearance processes, and we appreciate your patience in such cases.
3. Shipment Partners:
- Gemsmantra partners with trusted courier services such as Shiprocket to ensure the safe and timely delivery of your precious gemstones, rudraksha, and crystals.
4. Shipment Tracking:
- Once your order is dispatched, you will receive a confirmation email with a tracking number.
- Customers can track their orders in real-time using the provided tracking information.
5. Shipping Rates:
- Shipping charges are calculated based on the destination and weight of the order.
- Free shipping may be available for orders above a certain value, and promotions will be communicated on our website.
6. Delivery Address:
- It is the responsibility of the customer to provide accurate and complete delivery information during the checkout process.
- Any changes to the delivery address must be communicated to our customer support team promptly.
- While we strive to meet the specified delivery times, unforeseen circumstances such as natural disasters or public holidays may cause delays. We appreciate your understanding in such situations.
8. Shipping Updates:
- Customers will receive regular updates on the status of their shipment via email or SMS.
9. Returns Due to Non-Delivery:
- In the rare event that a shipment is undelivered, please contact our customer support team at firstname.lastname@example.org within 30 days from the date of purchase.
Thank you for choosing Gemsmantra. We aim to make your experience with us as delightful as the gemstones we offer. If you have any further questions or concerns, please don't hesitate to reach out to our dedicated customer support team.