Shipping Policy

Dispatch Time

Orders are processed and dispatched within 4 business days of order confirmation. For customised, personalised or energised items, please allow a little extra handling time — we’ll keep you informed at every step. Rudraksha ships pre-energised at no additional charge; gemstone energisation is an optional paid add-on you can choose at checkout.

Delivery Timelines at a Glance

All delivery windows below are measured from the date of dispatch (not the date you placed the order). They are good-faith estimates and may vary with your location, courier efficiency, customs clearance and other circumstances beyond our control. You can follow your parcel any time on our Order Tracking page.

Shipping Within India

We offer free shipping across India with no minimum order value — the price you see is the price you pay. Orders are typically delivered within 7–15 days from the date of dispatch. Every parcel is carefully packaged to survive the journey, fully insured in transit, and shipped with a tracking link so you can follow it to your door.

International Shipping

GemsMantra proudly ships to over 150 countries worldwide. International orders typically take ~20–30 days from the date of dispatch, and are fully insured in transit. Actual times may vary with destination, local courier networks and customs procedures. If an international order cannot be successfully delivered, we will process a refund to the original payment method within 40–45 days from the date the issue is identified (this refund timeline applies to international orders only).

Customs, Duties & Taxes (International)

All international orders are shipped on a Delivered Duty Unpaid (DDU) basis. Any applicable customs duties, import taxes, clearance fees or other charges levied by the destination country are determined by the local authorities, borne solely by the customer, and payable on delivery. These charges are beyond our control, are not included in your order total, and are non-refundable. GemsMantra shall not be responsible for such charges or for delays arising from customs procedures. For a full explanation, please see our Customs, Duty & Taxes page.

Order Tracking

Once your order is on its way, you’ll receive a confirmation email with your tracking details, and we’ll keep you updated by email or SMS throughout the journey. You can also check the latest status any time on our Order Tracking page, or reach us on WhatsApp for a quick update.

Delivery Address & Location

Please make sure your delivery information is complete and accurate at checkout. For your security we deliver to residential or business addresses only — not to PO Boxes or public places such as malls or hotels. If you need to update your delivery address, contact our customer support promptly, before dispatch where possible.

You acknowledge that the accuracy of the delivery address provided is essential for successful fulfilment of the order. The Company shall not be held liable for any delays, discrepancies or issues arising from inaccurate or incomplete delivery information provided by you, and you assume full responsibility for ensuring the delivery address is correct and up to date at the time of placing the order.

What to Expect at Delivery

ID verification: For high-value orders we may require a signature and ID verification on delivery to ensure the package reaches you safely. If you’re unavailable, someone you trust can receive it on your behalf — please ensure the order is received by you or your nominee, as the Company cannot be held responsible for issues arising from negligence in duly receiving the order.

Missed Delivery, Undeliverable Parcels & RTO

Our courier partner will make up to three delivery attempts. If delivery fails after these attempts, the package is returned to us (RTO). For queries about attempted deliveries or to reschedule, please contact the courier partner promptly; for any related help, write to us at support@gemsmantra.com. If your package is not delivered within the expected timeframe, please contact us within 30 days of purchase so we can assist and, where applicable, arrange re-shipment or a refund per our Refund Policy.

Damaged, Missing or Lost in Transit

Every order is fully insured while in transit. If a parcel arrives visibly damaged or tampered with, please refuse the delivery and contact us immediately with supporting details. For any claim of a damaged, incorrect or missing item, an unwrapping / unboxing video that begins before the sealed package is opened is required — it is the essential proof that lets us verify the issue and resolve it quickly. Please report such issues promptly (within the return window stated in our Refund Policy). Genuine loss or damage in transit is covered; we will repair, replace or refund as appropriate.

Delays & Force Majeure

While we make every effort to meet the delivery timelines above, you acknowledge that delivery may be delayed by circumstances beyond our control, including but not limited to natural disasters, public holidays, acts of government, strikes, transportation disruptions or other unforeseen events (collectively, “Force Majeure Events”). In such cases we will notify you as soon as reasonably practicable and provide updates on the revised schedule. The Company shall not be held liable for any failure or delay in delivery arising from Force Majeure Events, and such delays shall not constitute a breach of this Agreement. These estimated timelines are not guaranteed, and we will make reasonable efforts to fulfil orders as promptly as possible.

Cancellations

You may cancel an order before it is dispatched — simply message us on WhatsApp or email support@gemsmantra.com as soon as possible and we’ll do our best to stop the shipment. Once an order has been dispatched it cannot be cancelled, though you remain covered by our returns process for damaged, incorrect or proven-synthetic items. For customised or personalised items, once the design is approved and making has begun, the making charges are non-refundable. Full details are in our Refund & Cancellation Policy.