Certification & Guarantee - Authenticity, Quality & What We Promise
Review the authenticity checks, documentation options and guarantee for your selected gemstone or rudraksha. Confirm the exact document supplied before ordering.
Documentation and checks by product
The sections below explain the GemsMantra Authenticity Report where supplied, the optional independent X-ray certificate for eligible Rudraksha beads, and the stated checks before packing. Confirm what applies to your selected product and option before ordering.
GemsMantra Authenticity Report
Documentation supplied may vary by product and selected option. Where a GemsMantra Authenticity Report is supplied, it describes the item and carries a report number you can verify online. Confirm the exact document for your order before purchase.
Confirm for your optionIndependent X-ray (Rudraksha)
Add the “With X-Ray Certificate” option on eligible beads for an independent laboratory X-ray report of your exact bead. Review the issuing laboratory’s findings and any limitations in identifying internal compartments.
Optional · Check selected product priceChecked before it's packed
Before any parcel is sealed, the selected item and any documentation supplied are checked against your order and selected option.
Order checkOur guarantee, stated precisely
If a product does not match its report — the wrong mukhi count or the wrong stone — or a gemstone is proven synthetic or artificial by a Government-recognised or ISO-certified gem laboratory, you are entitled to a 100% refund of the amount paid for it (including GST), a return or an exchange — your choice. There is no time limit on this, because a mismatch is provable at any time. Send us the independent lab report with your order number and any GemsMantra report number supplied; the stone or bead must be the one we supplied, unaltered. Full claim conditions.
Why we say it this way
In this category, the loudest promises are often the emptiest. We'd rather state modest terms and honour them completely than print a slogan we quietly walk back.
| What you often hear elsewhere | What GemsMantra actually does |
|---|---|
| “Lifetime, no-questions-asked” — with a 7-day catch buried in the policy | A clear 7-day window for damaged, defective or incorrect items, stated up front — plus a no-time-limit guarantee if a stone is proven synthetic or is the wrong stone or mukhi for its report |
| “100% certified” with no way to check | A supplied report number you can verify yourself, online or over WhatsApp |
| Vague “original & genuine” claims | Natural, untreated stones only — treatment status stated, never lab-grown or dyed substitutes |
| Rudraksha sold on a photo | An optional independent X-ray of the exact bead you receive |
How to verify a supplied report
- Find your report numberIf your order includes a numbered report, find the number on the document supplied with your parcel.
- Enter it on our Check Certificate pageGo to Verify Certificate and type in the number to pull up your report.
- Or ask us directlyWhatsApp our team the number and we'll send you the full verification trail.
Returns — the real terms, no surprises
- 7 days from delivery to report an item that arrived damaged, defective or incorrect — with a continuous, unedited unboxing video for anything visible on opening.
- Change of mind, or natural colour and size variation, is not a return ground. Full terms are on our Refund Policy page.
- Proven synthetic, or the wrong stone or mukhi? Covered by the guarantee above — a full refund of the amount paid (including GST), a return or an exchange, with no time limit.
- Energised, customised or engraved items cannot be returned unless they arrive damaged, defective or incorrect, or are covered by the guarantee above — a pooja performed in your name can't be undone, so please choose energisation add-ons deliberately.
- Damaged in transit? Send an unboxing video the moment your parcel arrives — verified transit damage is replaced or, if you prefer or a replacement is not available, refunded, at no cost to you.
Frequently asked
Are your gemstones and rudraksha certified and genuine?
What happens if my stone is proven synthetic?
What does the rudraksha X-ray certificate show?
Do you sell lab-grown or treated stones?
Buy with clear terms
Check the documentation for your selected option and read the guarantee before purchase.
GemsMantra by Astro Arun Pandit · Natural gemstones & original rudraksha · Certification & guarantee last updated 19 September 2026.
