Refund Policy - Gemsmantra
Return & Replacement Policy:
Duration: GemsMantra offers a 1 day (24 hours) return & replacement policy.
Conditions for Eligibility:
- Items must be in their original, unused condition.
- Items are subject to inspection and verification by the GemsMantra team.
- Damages due to neglect or improper usage aren't covered.
- Products should be accompanied with their original product certificate, invoice, packaging, lab certificates, discount coupons, etc.
- Rudraksha(s) will only be accepted if accompanied by a certificate from a government-approved lab.
- If returning a gemstone post seal-breaking, a deduction ranging from 350 to 1500 INR will be applied unless returned with an authenticity certificate from a government-approved lab.
- For any return, a fixed courier charge of Rs 200 will be deducted. If the returned item is a charged bracelet, additional charging costs will also be deducted.
Immediate Returns: If you have issues with the product, it must be returned in its exact condition within 24 hours post-delivery. After this period, GemsMantra will not accept returns.
Loose Gemstones: Can be returned within the 10-day window with a full refund of the gemstone's price. However, courier charges, VAT, and duties are non-refundable.
Gemstone Jewelry: Customized jewelry cannot be returned for a refund. However, within 10 days of delivery, you can request a store credit worth 75% of your invoice value, valid for future purchases.
If a customer makes multiple payments for the same order, only the cost of a singular order will be retained, and the rest, including any transaction charges on the duplicate payments, will be fully refunded.
Return shipment is at the customer's cost.
Payment Gateway charges won't be refunded, with direct charges from the gateway not included in the refund.
Returns processing time is 7-10 business days, with potential additional delay from banks or credit card companies.
- Obtain a Return Authorization by contacting Customer Support.
- Return with all original documentation.
- Use a reputed courier service with package insurance. Use an equivalent trusted service.
- For utmost security, label your return packages under "Sewa Life Sciences" to deter potential theft.