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Shipping policy

Shipping Policy - Gemsmantra

At Gemsmantra, your trust in us is paramount, and we’re committed to delivering your treasures with the utmost care and reliability. Here’s everything you need to know about our shipping process to ensure a smooth and secure experience:

Safe & Secure Delivery

  • Packaging: Every order is carefully packaged to withstand the journey, ensuring that your gemstones, rudraksha, and crystals arrive in pristine condition.
  • Insurance: We fully insure your order during transit, giving you peace of mind until it reaches your doorstep.
  • Trusted Couriers: We partner with reliable courier services like Shiprocket to guarantee timely and safe delivery of your precious items.

 

Shipping Timeline

  • Dispatch Time: Orders are processed and dispatched within 4 business days of confirmation.
    For customized or personalized items, please allow extra time; we’ll keep you informed every step of the way.
  • Delivery Duration: Standard delivery time is typically 7-10 days from the date of dispatch.
    International orders may take longer due to customs procedures. We appreciate your patience and understanding in these cases.

Order Tracking
  • Real-Time Tracking: Once your order is on its way, you’ll receive a confirmation email with tracking details. Follow your package’s journey with ease through the provided link.
  • Stay Updated: We’ll keep you informed throughout the shipping process with regular updates via email or SMS.



Shipping Costs
  • Transparent Pricing: Shipping charges are calculated based on the destination and weight of your order. Free shipping may be available on orders above a certain value, and we’ll communicate any such promotions on our website.

Delivery Location

  • Accurate Address: Please ensure that your delivery information is complete and accurate at checkout. For your security, we deliver to residential or business addresses only, and not to PO Boxes or public places like malls or hotels.
  • Address Changes: If you need to update your delivery address, contact our customer support promptly.
    What to Expect at Delivery
  • ID Verification: For high-value orders, we may require a signature and ID verification upon delivery to ensure the package reaches you safely. If you’re unavailable, someone you trust can receive it on your behalf.
  • Missed Delivery: Our courier partner will make up to three attempts to deliver your package. If delivery fails after these attempts, the package will be returned to us.

 

Handling Delays

• Unforeseen Circumstances: While we strive to meet all delivery timelines, occasional delays due to natural disasters, public holidays, or other unexpected events may occur. We’ll keep you informed and appreciate your understanding.

 

Non-Delivery & Returns

  • Missed Delivery: If your package is not delivered within the expected timeframe, please contact our customer support at support@gemsmantra.com within 30 days of purchase for assistance.
  • Return Policy: In case of delivery discrepancies, such as damaged or missing items, kindly refuse the delivery and contact us immediately with supporting details.


Our Commitment to You
We aim to make your shopping experience as seamless and delightful as the gemstones we offer. If you have any questions or concerns, please don’t hesitate to reach out to our dedicated customer support team.

 

 


Happy shopping!
The Gemsmantra Team